Frequently Asked Questions

Massage FAQ

We have collected some common questions that our remedial massage therapists often get asked for you to browse.

What types of massage do we offer?
We mainly deal with therapeutic type of massage including sports, remedial, deep tissue and myofascial release. We do see a fair amount of sports people that seek massage as a remedial form of therapy, but it is not exclusively effective for sports people and many business people find great relief in regular massage visits.
How can I pay for my massage?
We offer easy payment facilities at Hornsby Spine Centre. We have a HICAPS terminal which accepts health insurance fund cards, debit, cash and credit cards. We also accept cash payments for massage visits.
How much do the massage sessions cost?
Massage sessions are priced according to their duration of which we offer three different massage visit types depending on what your requirements are. For a more detailed description of the different massage visit types, please have a look at our Fee Schedule page.
Does my health insurance cover me for a massage?
All health funds except for HCF give Massage rebates on the spot via the HICAPS facility. Unfortunately though, if there is some technical glitch and the HICAPS system is not working, or you forget your health fund card at home, you will have to settle the account and then submit the receipt manually to receive your rebate.
What qualifications do your massage therapists hold?
The massage therapists at Hornsby Spine Centre are all qualified, holding a minimum level of a Diploma in Remedial Massage, and are all members of a relevant association with their First aid certificates are kept up to date.
There is a mutual ethos at Hornsby Spine Centre to further our educational skills every year beyond the minimum requirements.
Do you have a cancellation policy?
Life sometimes takes some unplanned turns and at Hornsby Spine Centre we try to be as understanding as possible to accommodate for these situations either on the day if we have space available or by moving your visit to another more suitable day. If you need to reschedule for whatever reason, we do ask that you try and give us a minimum of 24 hours' notice please.
Can I be massaged if I am pregnant?
Of course you can! If you have been regularly massaged in the past, you can continue on as normal. If you have never had a massage before, it best be to wait until you have passed the first trimester. As your pregnancy progresses we have pregnancy pillows that allow you to comfortably lie face down whilst being massaged.
If you would prefer to have additional certainty then please speak to your medical doctor and get clearance from them.
What type of conditions will a massage help with?
Remedial massage has been shown to be very effective in relieving the symptoms associated with muscle and soft tissue strains or injuries. Massage can also be beneficial in speeding up the healing process by the increases in blood flow to the areas being massaged. Remedial massage is also very beneficial in helping to relieve the symptoms of stress and anxiety and creating an overall relaxed feeling. Massage is also effective in speeding up post exercise recovery times.
I am currently being treated by a physiotherapist or chiropractor, will a massage benefit me also?
Remedial massage has been shown to be an effective adjunct to other musculoskeletal therapies concurrently. Two of the most obvious benefits of adding remedial massage to a musculoskeletal treatment program would be in the areas of flexibility and promotion of blood flow through injured tissues. Massage is also effective in speeding up post exercise recovery times.
What should I wear to the visit?
Being comfortable during your massage visit is paramount to your experience so your massage therapist will instruct you to strip down to your underwear and while you are face down on the table, towels will be used to cover the parts of your body that are not being massaged. If at any stage of the massage you feel uncomfortable, please notify your massage therapist who will then take appropriate steps to address your concerns.
How long do the visits last for?
At Hornsby Spine Centre, we offer three different massage visit options. These range from 30 minutes through to 1½ hour visits and will depend entirely on what your requirements are. For a more detailed description of the different massage visit durations, please have a look at our Fee Schedule page.
What should I expect during the first visit?
At Hornsby Spine Centre you will be required to fill out a patient information questionnaire highlighting your medical history and any problems you may have. Your massage therapist will then have a discussion with you regarding any contraindications to the massage, any concerns you may have, and relevant part of your history as well as the results that you would like to see. Following this your massage therapist will guide you through what to expect during the visit, how to prepare for the visit and then leave the room while you change and lie down. The massage will then begin and during the visit your therapist will let you know if you have to move or do anything. If you would like to talk or remain silent during the visit is entirely your preference.
Will the massage be painful?
At Hornsby Spine Centre our massage therapists will apply the appropriate force that you require. If you feel that the pressure is too high or there is a little too much discomfort, then simply let your massage therapist know and they will adjust the pressure to suit. Having said that, it is normal to feel a little discomfort for up to 48 hours after a massage visit, especially in areas where higher than normal tension was found or if myofascial release techniques are applied.
How often should I get a massage?
The old saying of something is better than nothing stands true even for massages. Ideally regular massage visits can be of great benefit whether you are an athlete or not in terms of promoting increased flexibility, decreased muscle tension and an overall sense of relaxation. The regularity or frequency of your massage visits is something entirely up to your preference.

Do you have any other questions that we have not addressed here?

You can always ask us something that is not on this page from the Contact Us page.